WordPress Website Care Plans

Website care plans take any stress of running a business website away from you so that you can focus on your business.

Please note that if you want a large amount of work done that will NOT be covered by the support time and will be treated as a separate project.

There are monthly plans where there is no long term contract so you can cancel at any time, or you can go for the yearly plans which has 12 months for the price of 11 (one month complimentary).

If you want to read why my WordPress website care plans are different from some others you can read this blog post - Webcare plans are not all created equal – don’t be an ass like me

Frequently Asked Questions

If you're happy to do all the updates, security checks, and monitoring yourself then of course not. If you don't know how but would like to learn I can teach you. 

Yes you really can. My business was set up so that business owners took responsibility for their own websites and didn’t have to come back to me (unless they wanted to of course). Most small businesses do not have the time, or staff to look after their own website, so I’ve set up these web care plans to help businesses in that situation.

Yes and no. So that's clear then 🙂

If I either created your website, or I've worked on it before, then I know your website and by taking it on I'm happy to look after it.

If I have not worked on your website before I will take a look. Some websites are simple, conform to standard WordPress and have some set up guide with them. For this there will be a minimal if any charge. 

If your website has been set up in a way that does not conform to WordPress standards, is complicated, hasn't been updated for years (for whatever reason), then there will be charge of up to 4 hours work. 

Feel free to contact me to discuss or book a one to one consultation for your website. 

I’m not going to say that I can prevent everything going wrong (since hackers get more and more inventive) but I do set up your website to prevent as much as possible from going wrong. Your website will be monitored (you’ll receive the report) and if anything goes wrong I’m there to hold your hand and make phones calls for you. I’ll contact your hosting on your behalf and I can restore your website from a regular offsite backup. I’ll be there to help. If you're on the Platinum plan then malware removal is included in the plan 

I can include anything that fits into your allocated time such as design tweaks, minor techy updates, adding content, coaching, training, strategy etc.. It's your choice to suit your business. 
Any new features will need a new quote (unless they are very minor).
No this time does not rollover to another month - if you don't use it, you lose it.

If you have an amendment or addition that needs more than your dedicated time then I’ll submit a quote for your approval. I’ll look at it on a case by case basis. Before doing any additional work I’ll contact you to get your approval.

I realise that some clients need a bit more help to achieve their goals. The monthly coaching / consulting work is to work on those goals to get you where you want to be. This can also be used for regular training.

I’m happy to take on websites that require a dedicated web mistress. However I will need to do a full website evaluation first so that I can become familiar with your website, how it was built and any issues that may arise. I’ll make a list of suggestions for your website as well. The website evaluation will be charged at a fixed 4 hour fee.

Plugins are small programs written by someone else that I can buy and use to improve your website. There are some standards one that I use such as BackupBuddy which takes a backup of your website and sends to another location for safe keeping. Some of these plugins would be US$80 per year to buy but they are free to you during your subscription.

When I first started out I used to use free plugins. However when you think about it how do they make money if they’re free? Usually it’s through adverts or limited use so that you still need to pay to do everything that you want. Sometimes the plugin owners simply stop developing the plugins so that after time they no longer work but you don’t know about it (until someone contacts you saying something isn’t working).

How long would your business survive if you weren’t charging? I’m guessing not very long. It’s not a sustainable business model.

For all the reasons above I choose to either use premium plugins or free ones that I know will be supported in future.

I’ve no idea why you’d do that ? Seriously what will happen is that any premium plugins that I’ve paid for will be replaced with free ones. The functionality will stay the same as far as your customers are concerned, they’ll just be a few differences at the back end that you’ll see. If I’ve been adding content to your website, creating some social media or looking after your social media platforms that will stop too.

Everything that I’d usually do as part of the subscription will be passed back to you. You’ll take back full responsibility for your website so you’ll receive all the technical emails too.

Uptime monitoring is checking that your website can actually be seen by your customers. I run regular checks (when I say regular I mean like every hour or less).

Why wouldn’t your website be available?

A problem with the hosting company or a missed payment to your hosting (this can easily happen with non for profit organisations if a volunteer leaves and emails don’t get passed on) are the most common reasons.

As soon as I know that there’s an issue with your website I can check your website, your hosting and find out what the issue is and then let you know what’s going on, how and when it’ll be solved. It takes the stress and pressure away from you if you’re not used to dealing with technical website issues.

Monthly WordPress Webcare Plans
Yearly Webcare Plans

Silver

$77 inc GST / Month

  • WP Core Updates (keep your website secure)
  • WP Theme Updates (keep your website secure)
  • WP Plugin Updates (keep your website secure)
  • Check WP vulnerabilties email (be able to fix things quickly)
  • 24 / 7 Security Monitoring (to alert us for viruses and hacking attempts)
  • Monthly Backups (in case you need to recover your website)
  • Cloud backups (just in case of hosting company issues)
  • Uptime Monitoring (checking that your visitors can see your website)
  • Monthly Report (On the first of the month to keep you in the loop)
  • WordPress Manual (if you want a training refresher or have trouble sleeping)
  • WordPress Videos (if you want a training refresher)
  • Extra time (for support, updating content, training & minor updates) - 15 minutes
  • Support Access (ONLY priority email through to my support system)
  • Premium plugins (at no extra cost while on a plan)

Gold

$143 inc GST / Month

  • WP Core Updates (keep your website secure)
  • WP Theme Updates (keep your website secure)
  • WP Plugin Updates (keep your website secure)
  • Check WP vulnerabilties email (be aware of plugins with issues)
  • 24 / 7 Security Monitoring (to alert us for viruses and hacking attempts)
  • Daily Backups (in case you need to recover your website)
  • Cloud backups (just in case of hosting company issues)
  • Uptime Monitoring (checking that your visitors can see your website)
  • Monthly Report (On the first of the month to keep you in the loop)
  • WordPress Manual (if you want a training refresher or have trouble sleeping)
  • WordPress Videos (if you want a training refresher)
  • Extra time (use this for support, updating content, training) - 30 minutes
  • Support Access (call me or priority email through to my support system)
  • Premium plugins (at no extra cost while on a plan)
  • E-commerce website (extra time is needed for updates and testing)
  • Membership website (extra time is needed for updates and testing)
  • Extra work at reduced rate (extra value for you on this plan)
  • Database Optimisation (to help your website to load quicker so you don't lose customers)
  • Image Optimisation (Keep your images small to help your website to load quicker)

Platinum

$319 inc GST / Month

  • WP Core Updates (keep your website secure)
  • WP Theme Updates (keep your website secure)
  • WP Plugin Updates (keep your website secure)
  • Check WP vulnerabilties email (be able to fix things quickly)
  • 24 / 7 Security Monitoring (to alert us for viruses and hacking attempts)
  • Daily Backups (in case you need to recover your website)
  • Cloud backups (just in case of hosting company issues)
  • Uptime Monitoring (checking that your visitors can see your website)
  • Weekly Report (On the first of the month to keep you in the loop)
  • WordPress Manual (if you want a training refresher or have trouble sleeping)
  • WordPress Videos (if you want a training refresher)
  • Extra time (use this for support, updating content, training) - 60 minutes
  • Support Access (call me or priority email through to my support system)
  • Premium plugins (at no extra cost while on a plan)
  • E-commerce website (Extra time is needed for updates and testing)
  • Membership website (Extra time is needed for updates and testing)
  • Extra work at reduced rate (extra value for you on this plan)
  • Database Optimisation (to help your website to load quicker so you don't lose customers)
  • Image Optimisation (Keep your images small to help your website to load quicker)
  • Consulting call (Strategy and discussion about your website) 60 minutes
  • Performance speed monitor (check that your website is loading quickly)
  • Broken link checking (ensure all your links are going where they should)
  • Malware removal (if anything nasty happens we'll sort it out)
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