Website care plans take any stress of running a business website away from you so that you can focus on your business.
Support time is included with every website care plan and it covers performance improvements, bug fixes, content updates, social media and even newsletter curation.
Please note that if you want a large amount of work done that will NOT be covered by the support time and will be treated as a separate project.
There are monthly plans where there is no long term contract so you can cancel at any time, or you can go for the yearly plans which has 12 months for the price of 11 (one month complimentary).
Please check the frequently asked questions after the plans for further information.
Frequently Asked Questions
The monthly support time is set aside for you each month so it’s part of my work schedule so it doesn’t roll over each month. Can you just imagine someone saving it up for months and then giving me a massive workload? 🙂 Sorry it can’t work like that but you get your allotted time for bugs, tweaks, content and even social media (time permitting).
I’m not going to say that I can prevent everything going wrong (since hackers get more and more inventive) but I do set up your website to prevent as much as possible from going wrong. Your website will be monitored (you’ll receive the report) and if anything goes wrong I’m there to hold your hand and make phones calls for you. I’ll contact your hosting on your behalf and I can restore your website from a regular offsite backup. I’ll be there to help.
I can include anything that fits into your allocated time such as design tweaks, adding content, social media and newsletter curation. Any new features will need a new quote (unless they are very minor).
I realise that some clients need a bit more help to achieve their goals. The monthly coaching / consulting work is to work on those goals to get you where you want to be. This can also be used for regular training.
If you have an amendment or addition that needs more than your dedicated time then I’ll submit a quote for your approval. I’ll look at it on a case by case basis. Before doing any additional work I’ll contact you to get your approval.
Yes you really can. My business was set up so that business owners took responsibility for their own websites and didn’t have to come back to me (unless they wanted to of course). Most small businesses do not have the time, or staff to look after their own website, so I’ve set up these web care plans to help businesses in that situation.
Although these plans are aimed at my existing clients, I’m happy to take on websites that require a dedicated web mistress. However I will need to do a full website evaluation first so that I can become familiar with your website, how it was built and any issues that may arise. I’ll make a list of suggestions for your website as well. The website evaluation will be charged at a fixed 4 hour fee.
Plugins are small programs written by someone else that I can buy and use to improve your website. There are some standards one that I use such as BackupBuddy which takes a backup of your website and sends to another location for safe keeping. Some of these plugins would be US$80 per year to buy but they are free to you during your subscription.
When I first started out I used to use free plugins. However when you think about it how do they make money if they’re free? Usually it’s through adverts or limited use so that you still need to pay to do everything that you want. Sometimes the plugin owners simply stop developing the plugins so that after time they no longer work but you don’t know about it (until someone contacts you saying something isn’t working).
How long would your business survive if you weren’t charging? I’m guessing not very long. It’s not a sustainable business model.
For all the reasons above I choose to either use premium plugins or free ones that I know will be supported in future.
I’ve no idea why you’d do that 🙂 Seriously what will happen is that any premium plugins that I’ve paid for will be replaced with free ones. The functionality will stay the same as far as your customers are concerned, they’ll just be a few differences at the back end that you’ll see. If I’ve been adding content to your website, creating some social media or looking after your social media platforms that will stop too.
Everything that I’d usually do as part of the subscription will be passed back to you. You’ll take back full responsibility for your website so you’ll receive all the technical emails too.
Uptime monitoring is checking that your website can actually be seen by your customers. I run regular checks (when I say regular I mean like every hour or less).
Why wouldn’t your website be available?
A problem with the hosting company or a missed payment to your hosting (this can easily happen with non for profit organisations if a volunteer leaves and emails don’t get passed on) are the most common reasons.
As soon as I know that there’s an issue with your website I can check your website, your hosting and find out what the issue is and then let you know what’s going on, how and when it’ll be solved. It takes the stress and pressure away from you if you’re not used to dealing with technical website issues.